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Cancellation Policy

Effective Date: 14-01-2025

Thank you for choosing Friendlovely LLP and our subsidiary BharatTradeHub®. We are committed to delivering high-quality products and excellent customer service. To maintain transparency and provide clarity, we have established the following Cancellation Policy. Please read this policy carefully, as it applies to all orders placed directly through our platforms. This policy is designed to minimize any confusion and to ensure fair and efficient order management.

1. General Terms

  • Applicability: This cancellation policy applies exclusively to orders placed directly through Friendlovely LLP and BharatTradeHub® via our official websites and platforms. It does not cover orders made through third-party e-commerce platforms (e.g., Amazon, Flipkart, Walmart Mitra, etc.). Orders made through such platforms will be governed by the respective platform’s cancellation policy.
  • Finality of Sale: All sales are final after the 2-hour cancellation window. Once an order enters the processing or shipping stages, it is irrevocable, and no cancellations or refunds will be issued.

2. Order Cancellation Window

  • Cancellation Period: Customers are permitted to cancel their orders only within 2 hours of placing the order.
  • Strict Timeframe: The 2-hour cancellation period is enforced with no exceptions to ensure efficient order processing and minimize disruptions.
    • Example: An order placed at 1:00 PM must be canceled by 3:00 PM on the same day to be eligible for cancellation.

3. How to Cancel an Order

  • Cancellation Procedure:
    • To initiate a cancellation within the 2-hour window, customers must contact Friendlovely LLP’s customer support team through:
    • Required Information for Cancellation:
      • Order Number (provided in the confirmation email or invoice)
      • Full Name and Contact Details of the Customer
      • Reason for Cancellation
    • Upon receipt of a valid cancellation request, a confirmation email will be sent to the customer acknowledging the cancellation.
    • Incomplete Requests: Cancellation requests missing required information will be deemed invalid and will not be processed. It is the customer's responsibility to ensure the accuracy and completeness of the cancellation request.

4. Order Processing and Shipping

  • Irrevocability After Processing: Once an order has entered the processing or shipping stages, cancellation is no longer possible. This includes any stage of production, packaging, or handover to shipping carriers.
  • Processing Time: Orders are processed within 5-6 hours of placement. This ensures that products are prepared and dispatched without delay.
  • Shipping: Once the order is in transit, a shipping confirmation email will be sent to the customer. At this point, the cancellation is no longer feasible.

5. Charges and Fees

  • Non-Refundable Charges:
    • Any charges incurred before or during the cancellation period are non-refundable. These include:
      • Shipping Charges: Costs for delivering products.
      • Delivery Charges: Additional fees associated with the delivery process.
      • Banking Fees: Transaction fees, currency conversion fees, or other related charges.
  • Restocking Fees: If a cancellation is requested within the allowed window but the product has already been prepared for shipment, a restocking fee of up to 10% of the order total may be charged to cover processing costs.

6. Non-Cancellable Products and Services

  • Custom or Personalized Products: Orders for custom or personalized products cannot be canceled or refunded once placed. This includes items tailored to specific customer requirements.
  • Perishable Goods: Orders for perishable items, such as food products, cannot be canceled once processing has begun.

7. E-Commerce Third-Party Platforms

  • Third-Party Policies: Orders placed through third-party e-commerce platforms (e.g., Amazon, Flipkart, Walmart Mitra) are governed by the cancellation policies of those platforms. This cancellation policy does not apply to such orders.
  • Platform-Specific Terms: Customers should consult the respective third-party platform’s cancellation policy for information on how to manage cancellations, associated costs, or conditions.

8. Policy Modifications

  • Right to Modify: Friendlovely LLP reserves the right to amend or update this cancellation policy at any time. Any changes will be reflected on our website. We will notify our customers of any significant changes.
  • Review of Updated Policy: It is the customer's responsibility to review the updated policy before placing a new order.

9. Contact Information

For any inquiries, requests, or assistance related to order cancellations, please reach out to our customer service team:

Friendlovely LLP

211, Zaddutara, Maudhiya

Ghazipur, Uttar Pradesh 275204

Email: cancellation@friendlovely.org

India Domestic Call & WhatsApp Phone: +91 940-389-0772

USA Domestic Call & WhatsApp Phone: +1 979-399-7077