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Friendlovely LLP – Payment Policy & Terms for UAE Customers and Companies

Last Updated: February 25, 2025

At Friendlovely LLP, we uphold a transparent, well-structured, and reliable payment policy to facilitate smooth and secure business transactions. Our payment terms are designed to provide clarity and confidence to our customers while ensuring compliance with international trade standards. The following terms and conditions apply to all import-export transactions conducted with customers and companies in the UAE, ensuring a seamless and professional trading experience.

1. Advance Payment Terms

1.1 For New Customers

  • 100% advance payment is required before production or shipment.
  • Once the payment is confirmed, production preparations will begin within 12 hours.
  • There will be no negotiation in the payment terms. The stated payment structure is final and non-negotiable.
  • By proceeding with the payment, the customer fully agrees to these terms, and no changes or exceptions will be entertained under any circumstances.

📌 Note: The production timeline starts only after payment confirmation. Any delays in payment may affect the delivery schedule.

⚠️ Important Message: These payment terms are implemented to ensure a transparent and secure transaction process. Customers must carefully review and agree to these terms before initiating any payment. Friendlovely LLP will not be responsible for any delays or disputes arising due to non-compliance with these terms.

1.2 For Existing Customers

  • 80% advance payment is required before production.
  • The remaining 20% payment must be secured through an Irrevocable Letter of Credit (ILOC) issued in our favor.
  • Once the ILOC is issued and verified, production preparations will begin within 12 hours.
  • There will be no negotiation in the payment terms. The stated payment structure is final and non-negotiable.
  • The cargo will be released only after the full outstanding 20% payment has been successfully received and confirmed.
  • All relevant shipping and trade documents will be sent to the customer through our banking partner, State Bank of India (SBI), ensuring a secure and verified transaction process.
  • By proceeding with the payment, the customer fully agrees to these terms, and no modifications, exceptions, or disputes regarding the payment structure will be entertained under any circumstances.

📌 Note: The final 20% payment must be cleared before the cargo is released. Any delays in making the final payment may result in additional holding charges or shipment delays.

⚠️ Important Message: These payment terms are structured to maintain the integrity of our business transactions. Customers are advised to follow the agreed-upon payment process without deviation to avoid any disruptions in shipment and documentation processing. Friendlovely LLP holds the right to take necessary actions in case of non-compliance.

2. Credit Terms

  • Friendlovely LLP does not offer any credit facility for transactions. All payments must be made as per the agreed advance payment terms.
  • No orders will be processed or shipped without the required advance payment or a verified Irrevocable Letter of Credit (ILOC) as applicable.
  • There will be no exceptions or modifications to the credit policy under any circumstances.
  • Customers are advised to ensure timely payments to avoid any disruptions in production or shipment schedules.

📌 Note: Any request for credit terms will not be entertained. Payments must be made strictly as per the agreed terms.

⚠️ Important Message: Friendlovely LLP follows a strict no-credit policy to maintain financial discipline and ensure smooth business operations. By engaging in business with us, customers acknowledge and accept these terms. Any delays or disputes due to non-adherence will be the sole responsibility of the customer.

3. Currency

  • All transactions with Friendlovely LLP will be conducted strictly in United States Dollars (USD).
  • Payments in any other currency will not be accepted. Customers must ensure that payments are made in USD to avoid any processing delays or transaction failures.
  • Any currency conversion charges, bank fees, or additional transfer costs must be borne by the customer. Friendlovely LLP will not be responsible for any deductions or discrepancies caused by currency exchange rates or bank processing fees.

📌 Note: Customers must confirm with their banks that payments are being made in USD without any deductions that could affect the total payable amount.

⚠️ Important Message: Friendlovely LLP operates strictly in USD to ensure a seamless and standardized transaction process. Any failure to comply with this policy may result in delays or non-processing of the order. Customers are responsible for ensuring that the full invoiced amount is received by Friendlovely LLP in USD.

4. Late Payment Policy

  • Friendlovely LLP expects all payments to be made on time according to the agreed terms. Any delay in payment will result in a suspension of services or shipment processing until payment is received.
  • In the event of a delayed payment, a late payment fee of 0.07% per day on the outstanding amount will be applied, effective from the due date. This fee will continue to accrue daily until the full payment is received.
  • No goods will be shipped and no services will be provided until the overdue payment is fully settled, including any applicable late fees.
  • If a payment remains outstanding for more than 30 days, Friendlovely LLP reserves the right to terminate the order and may pursue legal action to recover the outstanding amount.
  • It is the customer's responsibility to ensure that payments are made on time. Delays in payment may lead to disruption in services, delayed deliveries, and potential damage to business relationships.

📌 Note: Customers are encouraged to make payments promptly to avoid additional late fees and any disruptions to their orders.

⚠️ Important Message: Timely payments are essential to maintaining a smooth and uninterrupted business relationship. Friendlovely LLP will not be held liable for any consequences resulting from delayed payments, and we will enforce this policy to safeguard the integrity of our operations.

5. Dispute Resolution & Legal Jurisdiction

  • Any dispute, claim, or disagreement arising from business transactions with Friendlovely LLP shall be resolved through mutual discussion and negotiation in good faith.
  • In the event that a resolution cannot be reached amicably, the matter shall be referred to legal proceedings under the jurisdiction of Varanasi, Uttar Pradesh, India.
  • All legal disputes will be governed by and interpreted in accordance with the laws of India. By engaging in business with Friendlovely LLP, the customer agrees to submit to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh, India.
  • Friendlovely LLP will not be responsible for any legal disputes arising due to the customer’s non-compliance with the agreed terms and conditions.
  • Any legal expenses or costs incurred in recovering outstanding dues or resolving disputes shall be borne by the defaulting party.

📌 Note: Customers are advised to carefully review all terms before proceeding with any transactions to avoid misunderstandings or disputes.

⚠️ Important Message: By engaging in business with Friendlovely LLP, the customer agrees to abide by the dispute resolution and legal jurisdiction terms outlined above. Any attempt to challenge these terms in another jurisdiction will not be entertained.

6. Additional Terms

  • All transactions with Friendlovely LLP are subject to these terms and conditions, and no modifications or exceptions will be entertained unless formally agreed upon in writing by both parties.
  • Orders, once confirmed, cannot be canceled without prior written approval from Friendlovely LLP. Any cancellations may be subject to cancellation charges and loss of advance payments.
  • Product pricing, availability, and delivery timelines are subject to change due to market conditions, government regulations, or unforeseen circumstances. Friendlovely LLP will not be liable for any delays caused by such factors.
  • Any changes to product specifications, packaging, or shipping details must be requested in advance and will be considered based on feasibility. Additional charges may apply.
  • Friendlovely LLP reserves the right to refuse or terminate any business transaction if a customer fails to comply with the agreed terms, engages in fraudulent activities, or violates any applicable laws.
  • All official communication, including invoices and shipment-related documents, will be shared through our banking partner, State Bank of India (SBI). Customers must ensure that they provide the correct banking details to avoid processing delays.
  • Force Majeure Clause: Friendlovely LLP shall not be held responsible for any failure or delay in fulfilling obligations due to events beyond its control, including but not limited to natural disasters, strikes, government actions, or global supply chain disruptions.

📌 Note: Customers are advised to review all terms carefully before proceeding with transactions.

⚠️ Important Message: By engaging in business with Friendlovely LLP, customers acknowledge and agree to these additional terms. Any disputes arising from non-compliance with these terms will be handled as per the Dispute Resolution & Legal Jurisdiction policy.

For any inquiries or clarifications regarding payment policies, please contact us:

For Any Queries, Contact Us:

Friendlovely LLP

211, Zaddutara, Maudhiya

Ghazipur, Uttar Pradesh 275204

Email: info@friendlovely.org

India Domestic Call & WhatsApp Phone: +91 940-389-0772

USA Domestic Call & WhatsApp Phone: +1 979-399-7077