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Friendlovely LLP – Payment Policy & Terms for Indian Customers and Companies

Last Updated: February 25, 2025

Welcome to Friendlovely LLP, where we are deeply committed to fostering transparent, fair, and secure business practices for all our valued clients. We prioritize clarity and trust in every transaction, ensuring that our payment policies are straightforward and easy to understand. We encourage you to review our comprehensive payment policy and terms carefully before proceeding with any transactions, as this will help ensure a smooth, reliable, and mutually beneficial business experience.

1. Payment Methods

We proudly offer a variety of secure and reliable payment methods to facilitate smooth and transparent transactions with our Indian customers and business partners. These payment options have been carefully selected to ensure convenience, efficiency, and peace of mind for all parties involved. Please find the available payment methods listed below for your reference.

  • ✅ NEFT/RTGS/IMPS Transfers
    • These are the most secure and reliable methods for transferring funds directly from one bank account to another. Customers must share the transaction reference number after completing the payment.
  • ✅ Demand Draft (DD)
    • Payments via Demand Draft should be made in favor of Friendlovely LLP and delivered to our registered office. The order will be processed only after the draft has been cleared.
  • ✅ Cheque Payments (subject to clearance)
    • Cheque payments must be issued to Friendlovely LLP and will be processed only after the cheque has been cleared. Post-dated cheques are not accepted.
  • ✅ UPI Payments
    • Payments through UPI must be sent to the official UPI ID of Friendlovely LLP. Customers should email the transaction ID for payment confirmation.

2. Payment Terms

  • 💵 Advance Payment: 30-20% of the invoice value is required as an advance for order confirmation. This payment ensures that the order is processed and resources are allocated accordingly.
  • 💵 Balance Payment: 70-80% must be completed at the time of loading. If payment is not completed after loading, legal action will be initiated within 12 hours without prior notice. This step is crucial to protect the interests of the company and maintain operational efficiency.

Credit Facility:

  • No credit is available for new customers. All new customers must adhere strictly to the payment terms specified above.
  • Credit may be available for old customers, typically after 2-3 successful orders with timely payments. The decision to extend credit facilities will be at the sole discretion of the management. Credit terms will be closely monitored, and any default will result in immediate suspension of future transactions.

Payment Timeline:

  • All payments must be made within the agreed timeframe. Delayed payments will be escalated immediately, and services may be withheld until full payment is received.

Payment Verification:

  • Payment receipts must be emailed to payments@friendlovely.org. Payments will be verified, and customers will receive a confirmation email once verified.

3. GST & Tax Compliance

  • 📑 All invoices will include a 5% GST as per applicable regulations. GST calculations will be clearly mentioned in the invoice.
  • 🆔 Customers must provide a valid GST number for claiming input tax credit. Incorrect or missing GST information may result in discrepancies and affect input credit eligibility.

4. Payment Confirmation

  • 📨 Payment confirmations must be sent via email to: payments@friendlovely.org.
  • ✅ Payments will be acknowledged within 24 hours of receipt. In case of non-receipt of confirmation, customers are advised to contact our support team immediately.

Reconciliation:

  • Payment reconciliation will be performed at the end of each transaction cycle. Any discrepancies identified during reconciliation will be communicated to the customer immediately.

5. Dispute Resolution

  • ⚖️ Any payment-related disputes will be addressed under the jurisdiction of Varanasi, Uttar Pradesh. Disputes must be communicated in writing to the company's official email address.

6. False Information Policy

  • 🚫 If the customer provides false, inaccurate, or misleading information during or after the order process, they will be immediately blacklisted.
  • 🛑 Legal action will be taken, which may include reporting the customer to government authorities for potential official blacklisting.
  • 📝 Customers are responsible for ensuring the accuracy of their information at all times. Incorrect details related to order specifications, payment information, or delivery addresses may lead to order cancellations.

Note:

  • 📌 Payments must strictly follow the terms outlined above. Non-compliance may result in the cancellation of orders and blacklisting of the customer.
  • ⚠️ Partial or delayed payments beyond the specified timeline will trigger legal action without prior intimation.
  • 🚨 We reserve the right to modify these terms at our discretion. Any updates will be communicated via our official website.

Important Message:

  • Friendlovely LLP is committed to integrity and reliability in all our transactions.
  • We operate with a zero-tolerance policy for payment defaults. Failure to adhere to our payment terms will lead to permanent disqualification from future business engagements.
  • Our goal is to maintain a mutually beneficial relationship with our clients, built on trust, reliability, and clarity.

For Any Queries, Contact Us:

Friendlovely LLP

211, Zaddutara, Maudhiya

Ghazipur, Uttar Pradesh 275204

Email: info@friendlovely.org

India Domestic Call & WhatsApp Phone: +91 940-389-0772

USA Domestic Call & WhatsApp Phone: +1 979-399-7077