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Privacy Policy

Last Updated: January 14, 2025

At Friendlovely LLP, protecting your privacy is one of our top priorities. We are committed to maintaining the confidentiality and security of your personal information while ensuring transparency in how we collect, use, and safeguard it. By using our website and services, you agree to the practices outlined in this Privacy Policy.

Information We Collect

1. Personal Information:

We collect information that you provide directly, including but not limited to:

  • Account Registration: Name, email address, phone number, and password when creating an account.
  • Order Details: Shipping and billing addresses, payment information (e.g., credit/debit card details), and purchase history.
  • Communication Records: Information shared during inquiries, feedback, or customer support interactions.
  • Newsletter Subscription: Your email address when you sign up for updates or promotions.

2. Non-Personal Information:

Collected automatically when you use our website, including:

  • Device type, browser type, and operating system
  • IP address and general location data
  • Pages viewed, time spent on the website, and navigation patterns
  • Referral sources and links clicked

3. Cookies and Tracking Technologies:

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. Note that disabling cookies may limit certain website features.

How We Use Your Information

1. To Provide and Improve Services:

  • Process, confirm, and deliver your orders
  • Send order updates, invoices, and transaction details
  • Enhance website functionality and user experience
  • Resolve issues, provide technical support, and respond to inquiries

2. Marketing and Communication:

  • Notify you about promotions, special offers, and new products
  • Share updates about our services or company news
  • Personalize marketing content based on your preferences

3. Compliance and Security:

  • Verify your identity to prevent fraudulent activities
  • Comply with legal obligations and respond to lawful requests

We ensure that all marketing communications comply with applicable laws, and you can opt out at any time by following the instructions in our emails or contacting us directly.

How We Protect Your Information

We implement a comprehensive range of measures to safeguard your data, including:

  • Encryption: SSL encryption to protect data transmission.
  • Access Controls: Restricting data access to authorized personnel only.
  • Regular Audits: Conducting frequent security checks and updates.
  • Data Retention Policies: Storing personal information only for as long as necessary to fulfill its purpose or comply with legal requirements.

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is entirely secure. We encourage you to use strong passwords and remain vigilant against potential security risks.

Sharing Your Information

We do not sell or rent your personal information. However, we may share it under the following circumstances:

1. With Third-Party Service Providers:

We collaborate with trusted partners to facilitate:

  • Payment processing
  • Order fulfillment and shipping
  • Marketing and analytics

These providers are bound by confidentiality agreements and are only permitted to use your data as necessary to perform their functions.

2. Legal Requirements:

We may disclose your information in response to legal obligations, such as court orders, subpoenas, or government investigations.

3. Business Transfers:

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the involved parties.

Your Rights and Choices

1. Access and Correction:

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

2. Data Deletion:

You can request the deletion of your personal information, subject to any legal or contractual obligations we must fulfill.

3. Opt-Out of Marketing Communications:

Unsubscribe from promotional communications by clicking the “unsubscribe” link in our emails or contacting us directly.

4. Cookie Management:

Control cookies through your browser settings. However, disabling cookies may impact your browsing experience.

To exercise these rights, please contact us at info@friendlovely.org.

International Users

Our website and services are primarily intended for users in specified regions. If you are accessing our website from outside these regions, you agree to the transfer, processing, and storage of your information in accordance with the laws of India.

Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other factors. Updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our website after changes are made indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us:

Friendlovely LLP

211, Zaddutara, Maudhiya

Ghazipur, Uttar Pradesh 275204

Email: info@friendlovely.org

India Domestic Call & WhatsApp Phone: +91 940-389-0772

USA Domestic Call & WhatsApp Phone: +1 979-399-7077

Thank you for choosing Friendlovely LLP. We are dedicated to protecting your privacy and providing you with a secure, transparent experience.